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Questions, answered

Before you start.

The honest answers to what people actually ask before trying Helpcona.

Using Helpcona

Cost & billing

What does Helpcona cost?

Nothing to join and nothing to keep. There's no membership, no monthly fee and no trial to run out. You're only charged for a task you choose to book, at a price you see before you confirm.

Is there anything to cancel?

No — there's no plan to be on, so there's nothing to cancel and nothing to pause. Use Helpcona once a year or twice a week; either way it costs the same, which is nothing.

Are there hidden fees?

No. Just the agreed cost of each task you book. That's it. See the full pricing breakdown.

What if a task costs more than expected?

You see the estimate before confirming. If the actual cost differs, we contact you for approval before charging more.

Trust & reliability

Safety & guilt

I feel guilty outsourcing.

Research shows it raises life satisfaction and improves relationships. 1 in 4 UK households do it. You're not failing, you're investing.

How do I know helpers are reliable?

Every helper passes an identity and right-to-work check before they can accept a job. Anyone working with a child or vulnerable adult clears an enhanced DBS check too, no exceptions. Browse profiles first, and start small with one task to see how it goes.

The cost adds up.

£15/hr earned, 5 hrs/week reclaimed equals £3,900/year back. A weekly clean is around £40. The return isn't a cost, it's an investment. See the full ROI walkthrough.

I've nothing to outsource.

Most people do: laundry, groceries, errands, meal planning, admin. Note a week of tasks and there will be 5 to 10 you'd happily hand off.

For helpers

Becoming a helper

How much can I earn?

You set your own rates. Standard tasks keep 80% of what you charge; Buddy & companion work keeps 85%. Full detail on the for helpers page.

What verification do I need?

Every helper needs an identity and right-to-work check. Childcare, babysitting and Buddy & companion work additionally require an enhanced DBS check before that job type unlocks.

How fast do I get paid?

Weekly. You'll always see what's pending and what's cleared inside the app.

Do I need to commit to fixed hours?

No. You choose your own hours and accept the jobs that fit your schedule.

Still have a question

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